Question 1

Is the hotel all-inclusive?

Accepted Answer

Yes. The rate includes meals, unlimited domestic and imported beverages, non-motorized entertainment, tips, taxes, and Wi-Fi internet service.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is at 3:00 PM and check-out is at 12:00 PM. If you arrive early or your flight leaves later, the hotel offers a hospitality area from 6:00 AM to 9:00 PM.

Question 3

Do kids pay?

Accepted Answer

Children from 0 to 5 years old stay free; children from 6 to 12 years old do pay. Guests aged 13 and older are considered adults.

Question 4

Do you have a water park?

Accepted Answer

Yes. Aquapark is our pool area for little ones ages 4 to 12, open from 9:00 AM to 7:00 PM; during summer it stays open until 8:00 PM.

Question 5

Do you accept pets?

Accepted Answer

Unfortunately, we do not accept pets at the hotel due to hygiene and safety policies for all our guests.

Question 6

Does the hotel have a beach?

Accepted Answer

Yes, the resort is located in Puerto Vallarta's North Hotel Zone, next to the beach and beside the Maritime Terminal.

Question 7

Do I need reservations at the restaurants?

Accepted Answer

Specialty restaurants require a prior reservation. The reservation platform works the same day from 9:00 AM to 3:00 PM and is subject to availability.

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